Terms and Conditions

Last updated: 1 Nov 2025

Welcome to Fira Mae. By using our website or placing an order with us, you agree to the following terms and conditions. Please read them carefully before shopping.

1. About Fira Mae

Fira Mae is an online womenswear brand offering clothing and accessories. These Terms govern your access to our website and any purchases made through it.

2. Using Our Website

By accessing our site, you agree to use it only for lawful purposes and not to disrupt or misuse any part of the website, content or services.
We may update, change or remove content from the site at any time.

3. Product Information

We aim to display our products as accurately as possible. Colours, textures and fit may vary slightly depending on your device settings.
Product availability is not guaranteed and items may sell out without notice.

4. Pricing

All prices shown on the website are listed in your local currency where applicable.
We reserve the right to update prices at any time.
Discounts and promotional codes may have separate terms.

5. Orders

When you place an order, you will receive an email confirming that your order has been received. This confirmation does not guarantee acceptance.
Your order is accepted once it has been shipped. We may cancel or decline an order if:
• an item is out of stock
• there is an issue with payment
• your information cannot be verified
• we suspect fraudulent activity

If your order is cancelled, you will be notified and refunded promptly.

6. Payment

We accept major credit and debit cards, and other payment options provided during checkout.
All payments are processed securely through trusted payment partners. We do not store your full payment details.

7. Shipping

Delivery times may vary based on your location. Estimated delivery windows will be provided at checkout.
Delays may occur during peak seasons or due to circumstances beyond our control.

8. Returns

We want you to love your purchase. If you are not satisfied, you may return eligible items for a refund or exchange according to our Return Policy.
Items must be unworn, unwashed and in original condition.

9. Intellectual Property

All images, text, designs and content on the Fira Mae website belong to Fira Mae. You may not copy, reproduce, or distribute any material without written permission.

10. User Accounts

If you create an account, you are responsible for keeping your login details secure.
We reserve the right to suspend or delete accounts that violate these Terms.

11. Limitation of Liability

We are not responsible for any indirect or consequential loss arising from use of the website or products purchased.
Nothing in these Terms affects your statutory rights as a consumer.

12. Changes to These Terms

We may update these Terms from time to time. The latest version will always be available on this page.

13. Contact Us

For any questions regarding these Terms and Conditions, please contact us at:
hello@firamae.com