Privacy Policy

Last updated : 1 Nov 2025

Fira Mae is committed to protecting your privacy and ensuring that your personal information is handled with care, transparency and respect. This policy explains what information we collect, how we use it and the choices you have.

1. Information We Collect

We collect the following types of information when you use our website or shop with us:
Personal details such as your name, email address, phone number and shipping or billing address.
Payment details processed securely through our trusted payment partners.
Order information including items purchased, returns and order history.
Website usage data such as pages viewed, time spent on site and interactions with products.
Device information including browser type, IP address and location data.

2. How We Use Your Information

We use your information to:
Deliver your purchases.
Process payments safely and securely.
Provide customer support.
Send order updates, shipping notifications and important service messages.
Improve our website experience and product offerings.
Share updates, special offers or brand news if you choose to receive them.

3. How We Share Your Information

We only share your information with trusted third parties who help us operate our business. This includes:
Payment processors.
Shipping and delivery partners.
Email and marketing platforms.
Website analytics providers.
These partners are required to protect your data and only use it for the services they provide to us. We never sell your personal information.

4. Cookies

We use cookies to make our site easy to use and to improve your shopping experience. Cookies help us remember your preferences, analyse site performance and show you relevant content. You can adjust cookie settings in your browser at any time.

5. Your Rights

You have the right to:
Access the personal information we hold about you.
Request corrections to inaccurate information.
Request deletion of your data where legally possible.
Opt out of marketing communications at any time by clicking the unsubscribe link or contacting us directly.

6. Data Security

We take data security seriously. Your information is stored securely and protected using industry standard safeguards. Payment information is always encrypted and processed by secure third party partners.

7. Children’s Privacy

Our website is not intended for individuals under the age of sixteen, and we do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please reach out to us at:
hello@firamae.com