Refund Policy

Last updated: 21 Feb 2025

We want every Fira Mae piece to feel just right. If your purchase isn’t what you expected, our refund process is simple and transparent.

1. Eligibility for Refunds

Refunds are available for full-price items returned within 30 days of delivery.
To be eligible, items must be:
• Unworn and unwashed
• In original condition
• With all tags attached
• Free from makeup, perfume or damage

Sale items, final markdowns and gift cards are not refundable unless faulty.

2. How Refunds Work

Once your return arrives at our warehouse, our team will inspect the item.
If approved, your refund will be issued to your original payment method.

Please allow 5–7 business days for the refund to appear in your account after processing.

3. Non-Refundable Items

We cannot issue refunds for:
• Final sale items
• Intimates or bodysuits (for hygiene reasons)
• Gift cards
• Items not returned in their original condition

These items may still be eligible for an exchange if faulty.

4. Faulty or Incorrect Items

If your order arrives damaged, faulty or incorrect, please contact us immediately at support@firamae.com