Shipping terms

Last updated: 21 Apr 2025

Thank you for shopping with Fira Mae. We aim to make your delivery process simple, reliable and enjoyable. Below is everything you need to know about how we ship your order.

1. Processing Times

All orders are processed within 1–2 business days.
During peak periods or product launches, processing times may be slightly longer.
You will receive an email confirmation with tracking details once your order has shipped.

2. Shipping Options & Delivery Times

Delivery times vary depending on your location and the shipping method selected at checkout. Typical estimates:

Domestic Shipping (Australia)
• Standard: 3–6 business days
• Express: 1–3 business days

International Shipping
Delivery times vary by country and range between 7–15 business days depending on the destination.

Please note: These are estimates only. Actual delivery times may be affected by customs delays, peak seasons or carrier congestion.

3. Shipping Costs

Shipping costs are calculated at checkout based on your location and chosen delivery method.
Free shipping promotions may be offered from time to time.

4. Order Tracking

Once your order has been dispatched, you will receive a tracking link via email.
Tracking information may take 24–48 hours to update after shipment.

5. Customs, Duties & Taxes (International Orders)

International shipments may be subject to customs fees, import duties or local taxes.
These charges are not included in the product price or shipping cost and are the responsibility of the customer.
Fira Mae is not responsible for delays caused by customs.

6. Delivery Issues

If your parcel is delayed, lost or arrives damaged, please contact us at hello@firamae.com